NEW EMPLOYEE ORIENTATION

Care starts with
how we show up.

Welcome to Outshine. This course gives every employee the same clear foundation for safe, respectful, honest, family-centered care.

9 short modulesAbout 2 hoursFinal knowledge check

Let your light shineMatthew 5:16

MODULE 1 · Our foundation

Welcome to Outshine

We are here to make excellent home health care feel personal, dependable, and centered on the patient and family. Every role helps protect that promise.

8MIN

Our mission, history, and values

Outshine Health Services Inc. was created from firsthand experience with home-based care and a belief that care should strengthen the family structure. We serve children and adults with compassion, integrity, respect, joy, and clinical excellence.

How home health works

Home health is highly regulated. Payment and accreditation requirements never replace good judgment; they help us deliver ordered, necessary, documented, safe care. Outshine remains responsible for care furnished directly or under arrangement.

Know your support system

Follow the organizational and reporting structure. Ask your immediate supervisor when you are unsure. Clinical concerns go promptly to the appropriate clinical supervisor or Clinical Manager; operational concerns go to the Administrator or assigned leader.

Read and sign your current job description.
Perform only duties within your role, license, competency, assignment, and plan of care.
Use staff meetings, memos, case communication, and the suggestion process to stay connected.

Policy connectionsDive deeper

QUICK CHECK

What should you do when you are unsure whether a task is within your role?

ADo it if a coworker has done itBPause and ask the appropriate supervisorCAsk the patient to decide

POLICY CROSS-REFERENCE

How the course maps to Outshine policy

The course summarizes expectations in plain language. The current approved policy always controls when more detail is needed.

01Welcome to OutshineLG.1 Organization, Management and Resource Oversight · LG.2 Primary Agency Responsibility for Direct and Arranged Services · LG.13 Organizational Structure and Acceptance to Service · HRM.1 Personnel Policies, Qualifications and Eligibility Verification · CDT.1 Scope of Services - Direct and Arranged Care · CDT.2 Professional Standards and Scope of Practice

02Employment basics & communicationHRM.1 Personnel Policies, Qualifications and Eligibility Verification · HRM.11 Competency Assessment and Validation · HRM.18 Qualified Supervision of Personnel · HRM.22 Personnel Performance Evaluation · CP.7 Ethical Conduct, Disciplinary Enforcement and Sanctions Screening

03HIPAA, records & communicationIM.6 Patient Information Confidentiality, Access and Disclosure · IM.8 Record Availability to Practitioners and Authorized Personnel · IM.10 Standardized Clinical Documentation and Abbreviations · IM.11 Longitudinal Patient Record Accuracy and Completeness · IM.12 Clinical Record Authentication, Date and Time · IM.17 Required Clinical Record Content and Currency · PCC.5 Verbal Notice and Language Assistance · APC.13 Accessible Patient Communication and Care Coordination

04Rights, dignity & boundariesPCC.1 Patient Bill of Rights Package · PCC.2 Required Patient Rights Package · PCC.3 Exercise of Rights by Legal Representative · PCC.4 Notice and Receipt of Patient Rights · PCC.8 Administrator Complaint Contact Notice · PCC.9 Complaints, Alleged Violations and Investigations · CP.3 Compliance Policies, Procedures and Standards of Conduct

05Employee, office & fire safetyIPC.12 Medical Waste and Sharps Management · IPC.15 Hepatitis B Vaccination for Occupational Exposure · IPC.16 Occupational Exposure and Infection Surveillance · EP.5 Emergency Preparedness Plan Implementation · EP.7 Emergency Preparedness Training Program · CQI.4 Emergent Care, Hospitalization and Medical Error Indicators

06Infection preventionIPC.1 Infection Prevention and Control Program · IPC.3 Standard Precautions and PPE Availability · IPC.6 Hand Hygiene and PPE Practices · IPC.7 Supply and Equipment Storage, Transport and Care Environment · IPC.8 Bag Technique and Carrying Supplies and Equipment · IPC.10 Equipment Cleaning, Disinfection and Reprocessing · IPC.13 Infection Prevention Education and Comprehension · IPC.16 Occupational Exposure and Infection Surveillance · IPC.17 Infection Monitoring and CQI Integration

07Incidents, abuse & compliancePCC.10 Immediate Reporting of Suspected Abuse, Neglect and Misappropriation · PCC.9 Complaints, Alleged Violations and Investigations · CP.3 Compliance Policies, Procedures and Standards of Conduct · CP.4 Compliance Reporting Mechanism and Staff Awareness · CP.6 Compliance Investigations, Corrective Action and Periodic Review · CP.7 Ethical Conduct, Disciplinary Enforcement and Sanctions Screening · CQI.4 Emergent Care, Hospitalization and Medical Error Indicators · CQI.8 Sustained Improvement and Adverse Event Learning · IM.6 Patient Information Confidentiality, Access and Disclosure

08Quality, supervision & emergency readinessCQI.1 Agency-Wide Data-Driven CQI/QAPI Program · CQI.2 Organization-Wide Quality Indicators and Improvement · CQI.5 Data Analysis, Safety Correction and PI Projects · LG.6 Governing Body QAPI and Patient Safety Oversight · HRM.18 Qualified Supervision of Personnel · HRM.22 Personnel Performance Evaluation · EP.1 Emergency Preparedness Plan Foundation · EP.3 Emergency Preparedness Communication Plan · EP.5 Emergency Preparedness Plan Implementation · EP.7 Emergency Preparedness Training Program

09Job-specific next stepsCP.8 Compliance Orientation, Annual In-Service and Regulatory Education · HRM.1 Personnel Policies, Qualifications and Eligibility Verification · HRM.8 In-Service Education for Skilled Professionals · HRM.11 Competency Assessment and Validation · HRM.15 Annual Home Health Aide In-Service Training · CDT.2 Professional Standards and Scope of Practice

Orientation checklist coverage

Mission/history/values · home health background · organizational/reporting chart · office communication · HIPAA · cultural and ethnic diversity · employee/OSHA/fire safety · infection control · EEO · office protocols · policy manual and handbook review · job duties and description · expenses · discipline · ethics · evaluation and supervision · emergency plan · HIPAA testing · LEP and interpreters · conflict of interest · patient rights · incidents · documentation · compliance · fraud/false claims · whistleblower protection · QAPI · abuse · complaints · professional boundaries · dress/office hours/reliability · ID badge · payroll/time sheets · job-specific training · social media · patient-record protection

EMPLOYEE HANDBOOK

Your guide to working at Outshine

Use the 2026 Employee Handbook for faith-guided service expectations, everyday workplace guidance, and quick answers throughout your employment.

How the handbook is used here

Core expectations are taught in the orientation modules for comprehension. The full handbook remains available here for detail, acknowledgment, and future review. Current controlled policies and patient-specific instructions govern when the handbook is a summary.

JOB DESCRIPTIONS

Find the expectations for your role

Choose the job-description collection that matches your position. Your assigned job description must still be reviewed and signed as directed.

Care starts withhow we show up.