DIRECT CARE ORIENTATION

Safe care lives
in the details.

Complete this course after the all-employee orientation. It prepares direct-care team members to provide safe, respectful, well-documented, patient- and family-centered care in every home.

9 focused modulesAbout 2 hoursFinal knowledge check

Let your light shineMatthew 5:16

MODULE 1 · Your direct-care promise

Role, ethics & professional responsibility

Direct care is personal, skilled, and built on trust. Know your assignment, stay within your role, and bring Outshine's values into every home.

12MIN

Know your job description

Review and sign your current job description. Perform only duties allowed by your license or certification, verified competency, written assignment, plan of care, and Outshine policy.

Pause and contact your supervisor when an assignment is unclear.
Never perform a task solely because you have seen someone else do it.
Report any change that affects your ability to work safely.

Ethics and cultural humility

Treat each patient and family with dignity. Listen to preferences, respect cultural and faith traditions, use approved language support, and avoid assumptions about a person's values, identity, family, or abilities.

Conflicts and boundaries

Disclose any personal, family, financial, referral, vendor, or outside-work interest that could affect your judgment. Do not borrow money, solicit gifts, conduct private business, or create a relationship outside the professional care role.

Policy connectionsDive deeper

QUICK CHECK

What should you do when a requested task is outside your verified competency?

ATry it carefullyBPause and contact the appropriate supervisorCAsk the family to approve it

POLICY CROSS-REFERENCE

How the course maps to Outshine policy

The course summarizes direct-care expectations in plain language. The current approved policy, patient-specific plan of care, practitioner orders, and supervisor instructions always control when more detail is needed.

01Role, ethics & professional responsibilityCDT.2 Professional Standards and Scope of Practice · CDT.3 Clinical Practice Guideline and Service Compliance · HRM.1 Personnel Policies, Qualifications and Eligibility Verification · CP.3 Compliance Policies, Procedures and Standards of Conduct · CP.7 Ethical Conduct, Disciplinary Enforcement and Sanctions Screening · APC.13 Accessible Patient Communication and Care Coordination

02Documentation, OASIS & care communicationIM.10 Standardized Clinical Documentation and Abbreviations · IM.11 Longitudinal Patient Record Accuracy and Completeness · IM.12 Clinical Record Authentication, Date and Time · IM.13 OASIS Encoding, Transmission, Validation and Correction · IM.17 Required Clinical Record Content and Currency · APC.2 Interdisciplinary Care Planning and Coordination · APC.16 Care Team Communication and Licensed Professional Coordination

03Patient, home & community safetyAPC.8 Comprehensive Assessment Content, OASIS and Disaster Plan · APC.9 Individualized Plan of Care, Goals and Missed Visits · CDT.4 Patient-Owned Self-Testing Equipment · CDT.18 Remote Monitoring and Telemonitoring Equipment · CQI.4 Emergent Care, Hospitalization and Medical Error Indicators · CQI.8 Sustained Improvement and Adverse Event Learning · EP.5 Emergency Preparedness Plan Implementation

04Infection prevention & exposure controlIPC.1 Infection Prevention and Control Program · IPC.2 Coordinated IPC Program and Required Plans · IPC.3 Standard Precautions and PPE Availability · IPC.6 Hand Hygiene and PPE Practices · IPC.8 Bag Technique and Carrying Supplies and Equipment · IPC.10 Equipment Cleaning, Disinfection and Reprocessing · IPC.12 Medical Waste and Sharps Management · IPC.14 Tuberculosis Screening, Exposure and Follow-Up · IPC.15 Hepatitis B Vaccination for Occupational Exposure · IPC.16 Occupational Exposure and Infection Surveillance

05Abuse reporting, privacy & confidentialityPCC.9 Complaints, Alleged Violations and Investigations · PCC.10 Immediate Reporting of Suspected Abuse, Neglect and Misappropriation · IM.6 Patient Information Confidentiality, Access and Disclosure · IM.9 OASIS and Patient Information Confidentiality · CP.4 Compliance Reporting Mechanism and Staff Awareness

06Clinical practice, teaching & error preventionLG.4 Laboratory Testing, CLIA and Referral Laboratory Compliance · HRM.3 RN and LPN Qualifications and Practice Authority · CDT.5 Practitioner Order Management and Authentication · CDT.6 Conformance with Orders for Drugs, Services and Treatments · CDT.7 Verbal Order Acceptance, Documentation and Authentication · CDT.9 Skilled Professional Responsibilities · CDT.13 Ongoing Patient and Caregiver Education · CQI.4 Emergent Care, Hospitalization and Medical Error Indicators

07Emergency preparedness & disastersEP.1 Emergency Preparedness Plan Foundation · EP.2 All-Hazards Risk Assessment and Continuity Plan · EP.3 Emergency Preparedness Communication Plan · EP.5 Emergency Preparedness Plan Implementation · EP.6 Emergency Policies, Patient Plans, Tracking and Staffing · EP.7 Emergency Preparedness Training Program · EP.8 Emergency Preparedness Testing Program · APC.8 Comprehensive Assessment Content, OASIS and Disaster Plan

08Nutrition, communication & end-of-life careAPC.13 Accessible Patient Communication and Care Coordination · APC.14 Written Patient and Caregiver Instructions · APC.15 Patient Representative and Caregiver Care Coordination · PCC.1 Patient Bill of Rights Package · PCC.3 Exercise of Rights by Legal Representative · CDT.13 Ongoing Patient and Caregiver Education

09Supervision, evaluation & competencyHRM.8 In-Service Education for Skilled Professionals · HRM.9 Aide Qualifications and Competency Pathways · HRM.10 Home Health Aide Training Program · HRM.11 Competency Assessment and Validation · HRM.12 Aide Competency Clearance, Restrictions and Reevaluation · HRM.14 RN-Performed Aide Competency Evaluation and Professional Consultation · HRM.15 Annual Home Health Aide In-Service Training · HRM.18 Qualified Supervision of Personnel · HRM.22 Personnel Performance Evaluation · HRM.23 Annual Onsite Aide Performance Observation · CDT.14 Home Health Aide Supervision

Direct-care checklist coverage

Job responsibilities and description · agency documentation and OASIS · ethics and cultural diversity · conflict of interest · patient and caregiver safety · fall and accident prevention · safe equipment use · home, bathroom, fire, and community safety · medical and nonmedical emergencies · adverse events · exposure-control plan · infection control · bloodborne pathogens and TB · pandemic events · healthcare-associated infections · status and skin changes · abuse screening and mandatory reporting · case conferencing · HIPAA confidentiality · hazardous and infectious materials · standard precautions · hand hygiene · bag technique · PPE · medical devices · emergency preparedness and employee disaster role · nutrition · supervision · performance evaluations · communication barriers · licensed-nurse teaching, CLIA, venipuncture, blood glucose, OASIS, incidents, variances, and medical-error prevention · death, dying, and advance directives · HHA examination and competency skills testing

EMPLOYEE HANDBOOK

Your guide to working at Outshine

Use the 2026 Employee Handbook for faith-guided service expectations, everyday workplace guidance, and quick answers throughout your employment.

How the handbook is used here

Core expectations are taught in the orientation modules for comprehension. The full handbook remains available here for detail, acknowledgment, and future review. Current controlled policies and patient-specific instructions govern when the handbook is a summary.

JOB DESCRIPTIONS

Find the expectations for your role

Choose the job-description collection that matches your position. Your assigned job description must still be reviewed and signed as directed.

Safe care livesin the details.